SHOPPING FAQ

Can I cancel my order?

Cancel your order in the contact us page before your order is shipped.

 

Where can I track my order?

A tracking number will be emailed to you as soon as your order is processed.

 

Where can I check the status of my order?

You can check your order status online under my account.

 

I forgot my password. Can you send it to me?

Sure, just contact us on the contact us page.

 

What is the price of shipping?

Orders over $35 qualify for free standard shipping. Non-qualifying orders are $6.95 for standard shipping. Overnight shipping is $24. Two-Day Shipping is $18.

 

How long for my order to arrive?

Standard shipping is 3-5 days

 

What is your return policy?

If you are not satisfied with your products within 30 days of receiving your order, send it back to us for a full refund. 241 Monmouth Road, suite 201, West Long Branch, NJ, 07764.

 

How can I return my order or part of my order?

Let us know on the contact us page and send it back to us for a full or part refund. 241 Monmouth Road, suite 201, West Long Branch, NJ, 07764.

 

How can I exchange my order?

If the purpose of the exchange is on our behalf, then we'll take care of the shipping however if you are satisfied with your order and still want an exchange. Use the contact us page and send it back to us for a full or part exchange. 241 Monmouth Road, suite 201, West Long Branch, NJ, 07764.

 

Do you ship internationally?

Contact us for special international shipping rates.

 

Where can I try samples?

A pop-up will appear on the home page. If you did not see the pop-up, let us know on the contact page and be sure to include your address.

 

Help! My package never arrived

Let us know in the contact us page and we will be happy to resolve your issue.

 

I never got my samples

Let us know in the contact us page and we will be happy to resolve your issue.

 

Do you have an email newsletter? How do I sign up?

You can sign up for our newsletter and receive special news by the email signup of the header

 

How do I unsubscribe?

You can unsubscribe below each email

 

Is there sales tax?

Sales tax is automatically applied to NY and NJ addresses

 

What are the payment options?

Currently, we accept American Express, Visa, MasterCard, and Discover.

 

PRODUCT FAQ

 

When does my product expire?

There is a shelf life icon on each bottle with your expiration.

 

Does your company test on animals?

Georgette Klinger is a cruelty free company.

 

I am worried that I may have experienced a reaction to one of your products? What should I do next?

Stop using that product immediately and let us know in the contact us page.

 

Do you use fragrances in your products?

Fragrance free products are specified on the label and website.

 

I’m pregnant. Are there any products or skincare ingredients I should avoid?

Use at your own risk.

 

Which products are right for me?